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FAQ

Shipping

When will my package be delivered?

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Refer to the schedule below.

For more detailed information, refer to the FedEx tracking number that you should have received in an email or text message.

Don't worry if your package is delayed, we pack enough dry ice for 3 days! When received, please make sure that the product (if not still frozen) is cool to the touch, if there are any issues please reach out!

Where do you ship?

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We ship nationwide to all states except Alaska and Hawaii.

Do you charge for shipping?

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Do I need to be home when my Chop Box delivery arrives?

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You do not need to be home. Our product ships in an insulated box with dry ice and can sit outside for several hours without issue. 

Shipping Frozen

Why the switch?

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Your order now ships frozen to ensure maximum freshness. Each order comes packed in sustainable boxes and is fully curbside recyclable. Our product is in vacuum sealed packaging and is shipped with dry ice and insulation to keep your product in the ideal temperature range even in the heat of the summer.  

We blast freeze at our facility at peak freshness and lock in the natural juices.  

Why is frozen better? 

Freshness Hand cut by our in-house butchers and frozen at the peak of freshness.  

Less Waste Food waste is a global issue, and it helps you and the whole supply chain to waste less. Less food goes to waste when it’s shipped frozen, since it’s not as perishable on the journey from us to you. 

Convenience Free up space in your fridge & reduce food waste. Buy in bulk and keep it in the freezer until you need it.  

Peace of Mind  Know that there’s always quality, delicious meat ready whenever you’d like right at your fingertips. Worry less — a freezer full of meat/seafood can help alleviate the “what’s for dinner?” scaries. 

Packaging

How do you dispose of the packaging?

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The cardboard box and ClimaCell insulation are 100% curbside recyclable. The gel packs are re-usable - put them back in the freezer and use on your next day at the beach or camping trip. If you wish to dispose of the gel packs, once they have melted, cut one corner of the bag and dispose of the contents in the trash. The gel pack bag can then be recycled curbside.

Refund

What is your refund policy?

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We want to provide you with - The Best Meat You'll Ever Eat - If for any reason we didn't deliver on that, please reach out to us at support@chopbox.com and we will make it right.

If a product package broke during transit or product was received and wasn't cool to the touch, please take a picture a send to support@chopbox.com.

For any other issue, please contact us within 10 days of your shipment, and we'll refund all or a portion of your shipment depending on the circumstances.

Any issued refunds take up to 5 business days to appear on your statement.

Rewards

How to Redeem Rewards

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1) Click the Rewards Bubble on the bottom right of the website

2) Click 'Sign In' or 'Join Now'

3) Sign in or create an account

4) Click 'Ways to Redeem'

5) Click 'Redeem'

6) Choose how much you want to redeem and click 'Redeem'

7) Click 'Apply Code' and the discount will be applied when you checkout

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