OFFICIAL LAUNCH NOV. 1 - PLEASE EXCUSE US WHILE WE RESTOCK OUR SHELVES

FAQ

Shipping

Where do you ship?

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We ship to the below region. If you are unsure if you are in this region, put your zip code in the pop-up when first coming to the site.

Do you charge for shipping?

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Shipping is $12 for orders under $99, and FREE if the order total is over $99.

When will my order ship?

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Refer to the schedule below. Once shipped please check your FedEx tracking number for more detailed information. You can find your FedEx tracking number in your account page or in your email.

How do I track my Chop Box delivery?

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Log into your account and go to the Account page. If the Fulfillment Status is Fulfilled, click on the order number. You should see a FedEx tracking number, click on the link and it should tell you where your package is.

If the Fulfillment Status is Unfulfilled then your order has not been shipped yet. Refer to the 'When will my order ship?' FAQ question to find out when you should expect your Chop Box.

Do I need to be home when my Chop Box delivery arrives?

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You do not need to be home. Our product ships in an insulated box with ice packs and can sit outside for several hours without issue. 

Product

How long do my products last in the fridge?

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Your product should have a use or freeze by date.

Why do you ship fresh not frozen?

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When meat is frozen, ice crystals develop that result in less moist meat when thawed.

At Chop Box we want to provide a fresh from the butcher experience from the comfort of your own home. To learn more about why we choose fresh over frozen visit the Why Fresh? Page.

What is the difference between dry-aged and wet-aged beef?

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Dry-aging meat is a process that exposes temperature controlled air to the protein for several weeks. This exposure allows enzymes to break down fat and muscle fibers making the meat more tender. It also slowly dehydrates the meat changing the texture as well as providing a richer flavor profile.

Wet-aging meat is another method to break down the muscle fibers making the meat more tender. Utilizing the protein’s own enzymes allows the cell walls to break down offering you a consistent juicy eating experience.  

Packaging

What kind of packaging do you use?

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The outer box is cardboard and can be recycled along with the inter climacell wall (bio-based insulation). The cold packs we use can be recycled once the package is cut and the gel contents has been removed. To learn more about our packaging visit the Sustainable Packaging Page.

How do you dispose of the packaging?

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The cardboard box and ClimaCell insulation are 100% curbside recyclable. The gel packs are re-usable - put them back in the freezer and use on your next day at the beach or camping trip. If you wish to dispose of the gel packs, once they have melted, cut one corner of the bag and dispose of the contents in the trash. The gel pack bag can then be recycled curbside.

Refunds

What is your refund policy?

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We want to provide you with - The Best Meat You'll Ever Eat - If for any reason we didn't deliver on that, please reach out to us at support@chopbox.com and we will make it right.

If a product package broke during transit or product was received and wasn't cool to the touch, please take a picture a send to support@chopbox.com.

For any other issue, please contact us within 10 days of your shipment, and we'll refund all or a portion of your shipment depending on the circumstances.

Other

Is my personal and payment information secure?

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Yes, our website and shopping cart are protected with a secure certificate (SSL) which is reflected in your browser window with the lock icon and the https://

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