Have questions?

No subscription or membership is needed! Order a la carte or subscribe, whichever you wish.

Click on the Account button (on the top right), click on the Order, then click Cancel order. Or you can reach us at support@chopbox.com or 973-859-3280.

We want to speak to you too! Reach out to us in the Chat bubble icon on the bottom right of the page, email us at support@chopbox.com, or call us at 973-859-3280. We are available Monday-Friday 9am-5pm.

If you find the identical item elsewhere for a cheaper price - we will refund you the difference in the form of Chop Cash (store credit). See full terms here.

We ship to the lower 48 states with the exception of New Mexico, Idaho, and Wyoming.

We ship Monday through Thursday. Orders placed before 1 PM ship the same day; orders placed after 1 PM ship on the next shipping day. Transit time is typically 1–2 days once shipped.

Shipping is $9.99 to our 1–2 day zone — or free if you’re a Chop Secret member.

This zone includes:

NY, NJ, PA, CT, RI, MA, VT, NH, ME, DE, MD, OH, VA, WV, IN, IL, KY, NC, SC.

For all other states in the continental U.S., shipping is $59.99, or $49.99 with a Chop Secret membership.

We have a shipping minimum to reduce environmental impact. Shipping perishable proteins requires insulated packaging and ice packs. By setting a minimum, we ensure each box is efficiently packed and shipped, which lowers packaging waste, reduces carbon emissions per order, and keeps your proteins cold and fresh in transit.

You don’t need to be home when your order arrives. Every box is packed with insulation and dry ice to keep your proteins at the right temperature for several hours after delivery. Just bring it inside and store it in the freezer or fridge when you can.

Yes. We design every shipment to stay cold and safe well beyond the expected transit time. Your proteins are packed in insulated boxes with plenty of dry ice, so even if your box takes longer than expected, it should still arrive frozen or cool to the touch. If any items arrive warm, please contact us right away and our Cold Box Guarantee will make it right.

At Chop Box, we stand behind every shipment. Your proteins will always arrive cold, fresh, and safe — or we’ll make it right. If there’s ever an issue with temperature or quality on delivery, our team will replace your order or refund you immediately.

We put the same care into shipping as we do into sourcing, so you can shop with confidence every time.

See our policy here: Refund Policy

It takes up to 3 days for a refund to show on your statement.

Nope—you don’t need a membership to shop. Chop Secret members just get more: $10 off shipping (Free 2-Day NE; $19.99 elsewhere), 2% back in Chop Cash, and early access to pre-orders. It’s $29.99/year and typically pays for itself in 2–3 orders.

Reduced shipping (Free 2-Day NE zone, $19.99 nationwide), 2% Chop Cash on all orders, early access to pre-orders, and you help grow a better protein marketplace.

Earn 2% back in store credit on every order. It appears as balance in your account and can be used on future purchases.

Immediately after purchase. Discounts and Chop Cash apply when you’re logged in to your member account.

$29.99/year - billed annually.