Help and FAQs

Shipping

When will my package be delivered?

Open tab

Refer to the schedule below.

For more detailed information, refer to the FedEx tracking number that you should have received in an email or text message.

Don't worry if your package is delayed, we pack enough ice for 3 days! When received, please make sure that the product is cool to the touch, if there are any issues please reach out!

Where do you ship?

Open tab

We ship nationwide to all states except Alaska and Hawaii.

Do you charge for shipping?

Open tab

Do I need to be home when my Chop Box delivery arrives?

Open tab

You do not need to be home. Our product ships in an insulated box with ice packs and can sit outside for several hours without issue. 

Product

How long do my products last in the fridge?

Open tab

Your product should have a use or freeze by date.

Why do you ship fresh not frozen?

Open tab

When meat is frozen, ice crystals develop that result in less moist meat when thawed.

At Chop Box we want to provide a fresh from the butcher experience from the comfort of your own home. To learn more about why we choose fresh over frozen visit the Why Fresh? Page.

Packaging

What kind of packaging do you use?

Open tab

The outer box is cardboard and can be recycled along with the inter climacell wall (bio-based insulation). The cold packs we use can be recycled once the package is cut and the gel contents has been removed. To learn more about our packaging visit the Sustainable Packaging Page.

How do you dispose of the packaging?

Open tab

The cardboard box and ClimaCell insulation are 100% curbside recyclable. The gel packs are re-usable - put them back in the freezer and use on your next day at the beach or camping trip. If you wish to dispose of the gel packs, once they have melted, cut one corner of the bag and dispose of the contents in the trash. The gel pack bag can then be recycled curbside.

Refund

What is your refund policy?

Open tab

We want to provide you with - The Best Meat You'll Ever Eat - If for any reason we didn't deliver on that, please reach out to us at support@chopbox.com and we will make it right.

If a product package broke during transit or product was received and wasn't cool to the touch, please take a picture a send to support@chopbox.com.

For any other issue, please contact us within 10 days of your shipment, and we'll refund all or a portion of your shipment depending on the circumstances.

Any issued refunds take up to 5 business days to appear on your statement.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Main menu

Box

Your Box is currently empty.

Order minimum: $49.

Shop now