Help and FAQs
When will my package be delivered?
Refer to the schedule below.
For more detailed information, refer to the FedEx tracking number that you should have received in an email or text message.
Don't worry if your package is delayed, we pack enough ice for 3 days! When received, please make sure that the product is cool to the touch, if there are any issues please reach out!
Where do you ship?
We ship nationwide to all states except Alaska and Hawaii.
Do you charge for shipping?
Do I need to be home when my Chop Box delivery arrives?
You do not need to be home. Our product ships in an insulated box with ice packs and can sit outside for several hours without issue.
How long do my products last in the fridge?
Your product should have a use or freeze by date.
Why do you ship fresh not frozen?
When meat is frozen, ice crystals develop that result in less moist meat when thawed.
At Chop Box we want to provide a fresh from the butcher experience from the comfort of your own home. To learn more about why we choose fresh over frozen visit the Why Fresh? Page.
What kind of packaging do you use?
The outer box is cardboard and can be recycled along with the inter climacell wall (bio-based insulation). The cold packs we use can be recycled once the package is cut and the gel contents has been removed. To learn more about our packaging visit the Sustainable Packaging Page.
How do you dispose of the packaging?
The cardboard box and ClimaCell insulation are 100% curbside recyclable. The gel packs are re-usable - put them back in the freezer and use on your next day at the beach or camping trip. If you wish to dispose of the gel packs, once they have melted, cut one corner of the bag and dispose of the contents in the trash. The gel pack bag can then be recycled curbside.
What is your refund policy?
We want to provide you with - The Best Meat You'll Ever Eat - If for any reason we didn't deliver on that, please reach out to us at firstname.lastname@example.org and we will make it right.
If a product package broke during transit or product was received and wasn't cool to the touch, please take a picture a send to email@example.com.
For any other issue, please contact us within 10 days of your shipment, and we'll refund all or a portion of your shipment depending on the circumstances.
Any issued refunds take up to 5 business days to appear on your statement.